Prgm Mgr, Public Info & Mktng (Homeland Security and Emergency Management)

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By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

The Public Information and Marketing Manager for the Office of Homeland security and Emergency Management manages a team of staff who oversee response to Citywide emergencies. This role is expected to work nights, weekends, and holidays during emergencies in the Emergency Operations Center.

Job Description:

Purpose:

This position plans and directs public information, marketing, public relations, media relation, or public involvement programs and develops, maintains, and improves marketing initiatives. Coordinates a wide variety of personnel and programs to accomplish overall department objectives.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Develops corporate communications plans and strategies, policy development, and implementation.
  
• Reviews legislation and recommends changes.
  
• Develops program budget and guidelines.
  
• Develops and coordinates programs and projects.
  
• Develops long-range business and marketing plans. Conducts market research.
  
• Develops and implements procedures, policies, and guidelines.
  
• Designs, writes, and edits publications for internal or external use.
  
• Acts as official spokesperson for program or division (including crisis situations). Serves as liaison for department with various agencies, other city departments, city council, and other city government officials, private businesses, outside vendors, community leaders, community groups, and the general public. Serves as point of contact for city departments.
  
• Conducts public education programs and presentations. Writes and follows up on news releases.
  
• Participates in bidding processes and negotiating contracts.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.
  
• Manages two major programs or one major program and one supervisor; or manages two supervisors.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of public information, marketing, public relations, media relations and public involvement programs.
  
• Knowledge of the functions and organization of municipal government, to include the relationships between departments, divisions and agencies.
  
• Knowledge of the principles associated with the role of meeting the necessary standards of customer service.
  
• Knowledge of fiscal planning and budget preparation.
  
• Knowledge of supervisory and managerial techniques and methods.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Ability to interpret policies and guidelines.
  
• Ability to develop, coordinate and implement programs.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in Journalism, Marketing, Advertising, or related field plus six (6) years of work experience two (2) of which were in a lead or supervisory capacity.
  
• A Master's degree may substitute for two years of the required non-supervisory experience
  
• Experience may substitute for the education up to the maximum of four (4) years.
  

Preferred Qualifications:

• Experience managing a Joint Information System within a Incident Command System or experience working in an Emergency Operations Center
  
• Experience managing multi-jurisdictional public information response to emergencies and disasters
  
• Experience managing budgets, marketing campaigns and media purchasing
  

Notes to Candidate:

The Public Information and Marketing Manager for the Office of Homeland security and Emergency Management manages a team of staff who oversee response to Citywide emergencies. This role is expected to work nights, weekends, and holidays during emergencies in the Emergency Operations Center.

The City of Austin Office of Homeland Security and Emergency Management (HSEM) plans and prepares for emergencies, educates the public about preparedness, develops volunteers, manages grant funding to improve homeland security and public safety capabilities, coordinates emergency response and recovery, supports planned events, and works with public and partner organizations to protect our whole community when it needs us the most.

When completing the City of Austin employment application:

Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
  
• A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
  
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position
  

Background Investigation

A CJIS criminal background investigation will be required.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• And are in the military or a veteran, you will need to provide a copy of your DD- 214 prior to confirming a start date.
  

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

Compensation:

$78,270.40 - $99,798.40 Annually

Assessment:

An assessment may be included as a part of this recruitment process.

Hours:

Monday - Friday; 8:00 a.m. - 5:00 p.m.
Hours will vary based on operational needs.

This position is considered essential and will be required to report to the Emergency Operations Center (EOC), as directed in advance, or in response to an emergency, and may include nights (overnights), weekends, holidays, etc.

Work Location:

5010 Old Manor Road

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-09-26

• 

• City of Austin

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