Training Coordinator - Consolidated Dispatch

Description

Charleston County Consolidated Emergency Communications Center (ECC) is looking for Training Coordinator passionate about public safety and 911 to train, develop, and coordinate training programs for the department. Come Save Lives with Us!

The Training Coordinator is responsible for coordinating, conducting, and developing training programs for the ECC. The Training Coordinator will be expected to work independently in a rapidly changing environment, manage projects to completion with guidance from their manager, all while maintaining and developing the relationships inside and outside the department.

HIRING PAY RATE: $24.25 - $31.76 PER HOUR

APPLICATION PROCESS & DEADLINE: Submitted applications are reviewed by the hiring department, on a going basis, prior to the APPLICATION DEADLINE OF: SUNDAY, OCTOBER 5, 2025 or sooner if position is filled.

Duties and Responsibilities

Job functions include:
•Conduct training on EMS, Fire, Law Enforcement, computer-aided dispatch (CAD), call taking protocol, radio communication, geography, and customer service training using a variety of different training techniques and delivery methods for youth programs and new hire academies.
•Conduct basic Telecommunicator certification training to meet state requirements.
•Organize and schedule training sessions for youth programs and new hire academies, including arranging instructors and determining class locations.
•Administer testing and provide reporting and feedback on the results.
•Track training certification and training records for the department.
•Ensure Telecommunicator certifications comply with job, certification pay, and compliance requirements. Find and/or create opportunities for continuing dispatch education credits (CDEs).
•Prepare training reports on a weekly, monthly, and quarterly basis.
•Organize, develop, evaluate, and improve training programs using various teaching techniques and technology platforms.
•Preparing application and supporting documentation for APCO Training Certification and National Center for Missing and Exploited Children (NCMEC) certification. Providing proofs for CALEA reaccreditation to the CDC Analyst.
•Update required training based on updated standard operating procedures (SOPs) monthly and ensure those changes are updated in Power FTO training systems.
•Assist in planning and coordinating Certified Training Officer (CTO) meetings and plan and hold quarterly training meetings.
•Participate in recruitment and hiring for youth programs.
•Participate in departmental activations.
•Performs other duties or assumes other responsibilities as apparent or assigned.

Minimum Qualifications

Non-Negotiables:
Must have a positive attitude and excellent verbal and written communication skills. Must be able to communicate well to a diverse group of people.
•Must be at least 18 years old and have a high school diploma or equivalency.
•Minimum five (5) years or more as a Public Safety Telecommunicator (Call Taker or Fire, EMS, or Law Dispatcher) with two to three (2-3) years as a Certified Training Officer (CTO)
•Certifications Required: EMD, EFD, EPD, ETC, CTO
•Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided.
•Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check.
•Pass a pre-employment physical and psychological evaluation.
•Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification.

Knowledge, Skills and Abilities

•Solve problems while exhibiting judgment and a systematic approach to decision making; identify the important dimensions of a problem, determine potential causes, obtain relevant information and specify alternate solutions that result in effectiveness.
•Create positive energy in both individuals and groups to build high morale and group commitments to goals and objectives.
•Demonstrate sound time-management skills by effectively or efficiently organizing, prioritizing, and completing multiple assignments in a timely manner.
•Safeguard confidential information and use it or disclose it only as expressly authorized or specifically required in the course of performing specific job duties.
•Respond positively to a work environment that will change day-to-day, requiring quick departure from and re-organization of one’s schedule.
•Display willingness to listen and learn.
•Perform in a self-directed manner and display strong analytical skills.
•Be a team leader and/or commander under stress caused by emergencies, danger and criticism.
•Lives the vision, mission, values and expected behaviors of Charleston County, the Public Safety Directorate, and ECC.

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program

For more information, visit our benefits page.

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• Charleston County Government

• 843.958.4719

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