BARC CUSTOMER SERVICE REPRESENTATIVE III (Adoptions Coordinator)

HOUSTON AIRPORT SYSTEM
Houston, Texas United States  View Map
Posted: Oct 14, 2025
  • Salary: $22.04 - $26.65 Hourly USD
  • Full Time
  • Customer Service
  • Education and Training
  • Public Health
  • Job Description

    POSITION OVERVIEW

    Applications accepted from: ALL PERSONS INTERESTED
    Job Classification: BARC CUSTOMER SERVICE REPRESENTATIVE III (Adoptions Coordinator)
    Posting Number: 37361
    Department: Administration & Regulatory Affairs Department
    Division: BARC

    Section: Adoptions
    Reporting Location:2700 Evella

    Workdays & Hours: Sun - Thurs 9am - 6pm*Subject to Change


    DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

    The Adoption Coordinator supports BARC’s mission by facilitating animal adoptions, coordinating offsite adoption events, engaging with the public, and supporting outreach and social media efforts that promote responsible pet ownership. This position is responsible for developing and coordinating adoption and outreach activities that promote BARC shelter and foster pets, manages event partners and vendors, manages event supply inventory, and provides customer service and counseling to potential adopters and fosters based on each animal’s needs and behavior. The Adoption Coordinator also assists BARC’s rescue, foster, education and transport teams as needed. BARC is looking for one applicant that possesses the following qualities:
    • Has animal handling and event planning experience.
    • Committed to customer satisfaction, both internal and external, with a highly developed sense of integrity and judgement.
    • Highly social and communicates clearly and professionally, both verbally and in writing.
    • Has great listening skills.
    • Is detail and process oriented.
    • Has strong organizational ability.
    • Committed to excellence.
    • Exhibits team player mentality.

    RESPONSIBILITIES:
    • Coordinate and manage on/offsite adoption events for shelter and foster pets.
    • Counsel adopters based on pet’s temperament and behavior or previous adoption history.
    • Maintain BARC’s event and promotion Outlook calendar.
    • Distribute marketing materials.
    • Provide upcoming event/promotion information during marketing meetings.
    • Respond promptly to adopter/event inquiries via phone, email or in person.
    • Uphold BARC policies and demonstrate professionalism and integrity.
    • Provide support to other outreach areas or special projects as assigned.
    • Develop, schedule, and publish engaging social media content on Facebook and Instagram, as requested.

    WORKING CONDITIONS
    This position is physically comfortable most of the time with occasional periods of standing, stooping, bending, and/or light lifting of materials up to 40 pounds, reaching overhead at times, swift walking, and work in indoor/outdoor weather conditions. May experience minor discomfort due to heat, animal odors and noise.

    MINIMUM REQUIREMENTS

    EDUCATION
    Requires a high school diploma or a GED

    EXPERIENCE
    Three years of administrative or customer service-related experience are required.

    LICENSE
    None

    PREFERENCES

    **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

    Preference will be given to candidates with experience in animal welfare, event coordination, and customer service. Bilingual (English/Spanish) skills are highly desirable. Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc.

    GENERAL INFORMATION

    SELECTION/SKILLS TESTS REQUIRED
    None, however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

    SAFETY IMPACT POSITION YES
    If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

    SALARY INFORMATION
    Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

    PAY GRADE: 16

    APPLICATION PROCEDURES
    Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

    To view your detailed application status, please log-in to your online profile by visiting: http ://agency.governmentjobs.com/houston/default.cfm or call (832-393-0450).

    If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1)

    If you need login assistance or technical support call 855-524-5627.

    Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

    All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

    EOE Equal Opportunity Employment
    The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

    The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
    • Medical
    • Dental
    • Vision
    • Wellness
    • Supplemental Insurance
    • Life insurance
    • Long-term disability
    • Retirement pension
    • 457 deferred compensation plan
    • Employee Assistance Program
    • 10 days of vacation each year
    • 11 city holidays, plus one floating holiday
    • Compensable Sick Leave
    • Personal Leave
    • Flexible schedules
    • Hybrid-Telework for eligible positions
    • Professional development opportunities
    • Transportation/parking plan
    • Section 125 pretax deductions
    • Dependent Care Reimbursement Plan
    • Paid Prenatal, Parental and Infant Wellness Leaves
    • Healthcare Flexible Spending Account
    For plan details, visit http://www.houstontx.gov/hr/benefits.html

    Closing Date/Time: 10/20/2025 11:59 PM Central
  • ABOUT THE COMPANY

    • Houston Airport System
    • Houston Airport System

    OUR STOREY | HOUSTON AIRPORT SYSTEM

    The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.

    OUR MISSION

    We exist to connect the people, businesses, cultures and economies of the world to Houston.

    OUR VISION

    Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.

    OUR HISTORY  

    In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.

    As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984.  Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.

     

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