911 Communications Lead

TOWN OF PROSPER, TEXAS
250 W. First Street, Prosper, Texas 75078 United States  View Map
Posted: Oct 15, 2025
  • Salary: $26.20 - $29.89 Hourly USD
  • Full Time
  • Information Technology and Communication Services
  • Job Description

    JOB SUMMARY

    911 Communications Lead

    Hiring Range: $54,496.00 - $62,171.00

    Retirement Benefits (TMRS), 2-to-1 Match

    Medical, Dental, and Vision

    Benefits Effective Within the First 35 days of Employment

    Flex Scheduling Opportunities

    Tuition Reimbursement

    Wellness Benefits

    Training & Continuing Education Opportunities
    Qualifications:
    • High School Diploma or G.E.D and a minimum of two (2) years public safety dispatch experience.
    • Must possess and maintain certification as a Certified Training Officer, or the ability to obtain in 6 months.
    • Must possess and maintain certification as an Emergency Medical Dispatch Quality Assurance (EMDQ), or the ability to obtain it in 6 months.
    • Must possess and maintain Texas Law Enforcement Dispatch Certification, TCIC/NCIC, NLETS/TLETS, SOLACOM 9-1-1 Equipment, and TTY certifications.
    • Must pass a pre-employment drug screening and/or post-offer physical exam.
    • Must possess a valid Driver’s License.


    Under general supervision of the Communications Supervisor, trains and evaluates probationary employees to ensure they are proficient in their role. Provides leadership, mentoring, performance feedback and guidance to support professional development. Monitor and ensure adherence to establish procedures in responses for Police, Fire, and Emergency Medical Services (EMS). Asist in the development and implementation of training programs. Provides support to the police, fire, and citizens.

    EXAMPLES OF DUTIES

    Please follow this link to the Complete Job Description

    Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

    This job description is not an employment agreement or contract. Town Council has exclusive right to alter this job description at any time without notice.

    The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

    The Town of Prosper, Texas, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Human Resources and/or the Town Manager.

    PROSPER'S PURPOSE - PROSPER IS A PLACE WHERE EVERYONE MATTERS

    ADDITIONAL QUALIFICATIONS

    ADDITIONAL DETAILS

    Town of Prosper EmployeeBenefits
  • ABOUT THE COMPANY

    • Town of Prosper
    • Town of Prosper

    The Town of Prosper is a community focused on families that is steadfastly committed to small town ideals and providing a quality living experience for all residents. 

    The Prosper staff has carefully cultivated an environment centered around teamwork and connectivity,  which enables our employees to accomplish our collective goal of providing top-notch services for our residents.

    We empower employees at all levels to contribute to the Town through our Continuous Process Improvement program, which enables employees at any level to bring forward an idea that they feel could improve the employee or resident experience. In addition to this, we offer multiple opportunities annually for employees to speak with Town Leadership directly and ask any questions they may have. Prosper has and will continue to have exceptional leadership guiding our team and community through the immense growth and development the Town is experiencing.

    Join our team today! #ProsperWithUs

    Show more

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