Supv, Emergency Comms

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At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Emergency Communications

Supervisor

Purpose:

Under general direction, this position supervises the daily operations and activities of personnel in support of the Emergency Communications division.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Directs, assigns, and monitors the performance of job tasks by telecommunication operators.
  
• Compiles and prepares shift activity reports to track operational activities and personnel.
  
• Coordinates the flow of work from one shift to another.
  
• Monitors operations of equipment, notifying appropriate personnel of inoperative equipment or other problems.
  
• Assists in the resolutions of difficult or complex calls.
  
• Operates communications equipment in monitoring and determining the exact nature of each request for service.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of emergency communications equipment and its operations.
  
• Knowledge of the operations of an emergency telecommunications center.
  
• Knowledge of voice operations equipment and its function.
  
• Skill in oral and written communications.
  
• Skill in handling conflict and uncertain situations.
  
• Skill in collecting, analyzing, and interpreting applicable data.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to train others.
  
• Ability to establish and maintain excellent communication/working relationships with personnel, city, county, and state emergency personnel, and the public
  

Minimum Qualifications:

• Graduation from an accredited high school or equivalent.
  
• Three (3) years' experience as a telecommunications operator in Emergency Communications or Call Center Industry.
  
• One (1) year of supervisory experience.
  

Preferred Qualifications:

• Advanced (or higher) Telecommunicator certification
  
• Completion of Supervisor Academy within 2 years
  
• Experience in emergency communications
  

Licenses and Certifications Required:

Must be able to obtain TCOLE Certification within one (1) year of employment, and TCIC/NCIC certification within six (6) months of employment.

Notes to Candidate:

Salary Range: $31.39- $39.24

Location: 5010 Old Manor Rd, Austin, TX 78723

This position will be reporting to a Civilian Assistant Manager. As a shift supervisor, you will be directly responsible for supervising, developing, and coaching approximately 15 operators and dispatchers but will oversee the staff of the entire shift assigned. Supervisor will be required to work any shift assigned based on business needs. Weekends and holiday shift work required.

Supervisors are responsible for maintaining 24 hours/7 days a week operations. They will monitor performance, create reports to track shift operations and activity; coordinate the flow of work from one shift to another as well as staffing levels; monitor equipment functionality; notify appropriate departments of equipment/system failures; assist in conflict resolution; and also responsible for coaching, mentoring, and disciplining employees.

City of Austin Application:

A complete and detailed City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience and education that is relevant to this position. Starting salary will be based on overall relevant experience and education. Application must include job titles, job duties performed, full or part time status. Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment or computer software used.

CBI:

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

Secondary Employment:

All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.

• APD must review all secondary employment.
  
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD, as well as current APD employees considering Secondary employment.
  

Benefits:

Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Please click here to find more information.

To learn more about working with the City of Austin, click here to watch a short video!

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system

EEO/AA statement:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-11-06

• 

• City of Austin

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