Administrative Manager- CATA

DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The Administrative Manager position provides leadership and management decisions for the Collections and Tax Assistance Bureau. This position will oversee approximately 22 employees, including a Customer Service Manager and three Lead Customer Service Representatives. The position leads and oversees the operations and functions of the MyTax Portal, Payment Plan and Tax Clearance Section, and the Tax Information Office.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all duties, knowledge, skills, or abilities associated with this title.

• Lead with purpose. Oversee daily operations to ensure our processes run efficiently and transparently.
• Empower your team. Supervise and support staff by providing clear guidance, coaching, and resources that help them deliver excellent customer service.
• Leverage technology. Identify and implement tools or systems that improve accuracy, streamline workflows, and make services more accessible to customers.
• Ensure accountability. Monitor performance metrics to maintain accuracy, compliance, and public trust.
• Enhance communication. Collaborate across departments to share information and resolve issues quickly.
• Drive improvement. Recommend process updates and new practices that support efficiency and customer satisfaction.
• Foster a positive culture. Encourage teamwork, integrity, and respect within the department, creating an environment where both employees and customers feel valued.

CORE COMPETENCIES NEEDED:

• Leadership and Team Development

• Strategic Thinking

• Customer Service Excellence

• Analytical Thinking

• Communication Skills

• Problem Solving

• Organization and Time Management

• Adaptability

QUALIFICATIONS:

• Bachelor’s Degree or equivalent combination of education and experience.
• Five or more years of relevant experience and 2-4 years of supervisory experience. (Substitutions may be allowed.)

PREFERRED QUALIFICATIONS:

• Extensive leadership and proven management skills and strategic planning of diverse and complex operations.
• Ability to lead others to support and promote a diverse and inclusive workplace and ensure timely return processing.
• Ability to develop and lead process improvement projects through successful project management principles.
• Ability to develop and utilize data to evaluate and measure performance and deliverables.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

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• State of Missouri

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