Customer Service Representative I

POSITION OVERVIEW

Applications accepted from: All Persons Interested

Service Line/Section: Utility Billing/ Collections
Reporting Location: 4200 Leeland St.
Workdays & Hours: Monday - Friday; 7:00 am - 4:00 pm*
* Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

Researches, analyzes and resolves standard customer complaints to provide quality customer assistance.

The Customer Service Representative I duties will include but are not limited to:

• Researches, analyzes, and resolves standard customer concerns and inquiries via various forms of communication i.e. phone, email, site visits, etc.
• Provides information on City programs, rates and/or process changes, and guidelines. Educates the public on various initiatives and/or programs.
• Provides general information to customers on account balances, services, delinquent accounts and adjustments.
• May work with other departments and agencies to resolve billing inquiries.
• May verify new customer accounts with other companies.
• May collect and balance daily revenue from sale of permits, receipts or fees.
• Performs data entry activities to record information.
• May distribute forms to customers to complete for City services.
• May refer customers who require additional assistance to the appropriate agencies.
• May create work orders and project numbers. May contact other companies to release services on completed projects May perform other departmental duties as assigned

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).

This is a Department of Public Works & Engineering Emergency Management position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:
Six (6) months of administrative or customer service-related experience is required.

Substitution: Associate degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS:
None

PREFERENCES

Preference will be given to candidates with Call Center, Collections, and/or Utility experience, display analytical, critical thinking and problem-solving skills. Have experience using skills in Microsoft Office (especially Excel). Ability to type 25 -30 words per minute.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737.

If you need special services or accommodations 832-393-6737 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 1/6/2026 11:59 PM Central

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• Houston Airport System

• 2812331839

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