Business Process Consultant (Austin Budget and Organizational Excellence)

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

The Business Process Consultant is a key member of a dynamic team that helps improve the City of Austin's performance. This position advises the City's Executive Management Team, department directors, and other officials on matters related to strategic planning and organizational performance management. The consultant measures and analyzes performance to identify strategic and operational issues that impact City success, helping leaders solve complex problems and improve government performance. The position manages and supports Citywide planning, performance reporting, and data-driven performance review processes that strengthen program and service delivery. This is a highly visible position with meaningful impact across City government.

Job Description:

Purpose:

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams
  
• Develops project work plans, project management and periodic assessment
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams
  
• Identifies, collects, and researches to complete data analysis
  
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
  
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
  
• Develops and improves models and methodologies for the department
  
• Reviews and critiques the work of functional team staff
  
• Communicates project and program information to all levels of the organization
  

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
  
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
  
• Skill in providing internal consulting services
  
• Skill in project management methods
  
• Skill in negotiation of projects and program initiatives
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
  
• Ability to look at situations systematically
  
• Ability to work independently and with teams
  
• Ability to understand, interpret and apply detailed and complex information
  
• Ability to manage implementation of recommendations
  

Minimum Qualifications:

Graduation with a Bachelors degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses and Certifications Required:

None

Preferred Qualifications

• Experience facilitating the development of strategic and operational plans in public or non-profit organizations, including environmental assessments, goal and objective setting, and strategy development.
  
• Experience facilitating the development of operational, customer experience, and outcome-oriented performance measures, as well as the establishment of performance targets.
  
• Experience applying analytical methods - including comparative, trend, and variance analysis, as well as disaggregation of performance results - to generate actionable insights to inform policy and management decisions.
  
• Experience designing charts, graphs, and dashboards that communicate organizational performance information to diverse audiences, including executives.
  
• Experience producing organizational performance reports and data-driven presentations for diverse audiences, including executives.
  

Notes to Candidate:

Position Overview: The Business Process Consultant is a key member of a dynamic team that helps improve the City of Austin’s performance. This position advises the City’s Executive Management Team, department directors, and other officials on matters related to strategic planning and organizational performance management.

The consultant measures and analyzes performance to identify strategic and operational issues that impact City success, helping leaders solve complex problems and improve government performance. The position manages and supports Citywide planning, performance reporting, and data-driven performance review processes that strengthen program and service delivery. This is a highly visible position with meaningful impact across City government.

Who We Are: Austin Budget and Organizational Excellence (BOE) aligns the Citywide strategic plan, budget, and strategic initiatives in a holistic, focused, and accountable framework to achieve organizational priorities. Our work ensures that the City allocates resources effectively, continuously assesses and improves performance, explores and integrates innovative approaches, and optimizes services for the benefit of all residents.

This position is part of BOE’s Strategic Planning Team, which equips City leaders with the data, evidence, and practices necessary to make well-informed policy and budgeting decisions, improve organizational performance, foster transparency in how City government is performing, promote accountability for delivering results to Austinites, and enable a culture of continuous learning.

When completing the City of Austin employment application:

Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.

A cover letter is required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• And are in the military or a veteran, you will need to provide a copy of your DD- 214 prior to confirming a start date.
  

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click Here .

Compensation:

$71,630.00 to $90,980.00 annually

Work Location and Schedule: City Hall Monday - Friday; 8:00 a.m. to 5:00 p.m. Telework opportunities may be available up to three days a week.

Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-01-28

• 

• City of Austin

Show more