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Job Description
JOIN THE CITY OF AUSTIN TEAM
At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
What Makes the City of Austin Special?- Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
- Value and Innovation : Work in an environment where employees are valued and innovation thrives.
- Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
- Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
- Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
- Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
- Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
- Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
Job Description:
Purpose:
Under direct supervision, this position provides culturally congruent health education and navigation services. Community Health Workers will work with program staff and community providers to improve health outcomes.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.- Provides culturally congruent health education to clients and groups.
- Assists clients in accessing community resources and other basic need support.
- Identifies client needs and connects client to appropriate resources.
- Identifies and documents cultural and socioeconomic barriers between clients and service providers.
- Identifies target population gatekeepers and outreach sites and conducts community outreach as requested.
- Provides continuous coaching and support for clients to sustain active participation in their personal health management, which may include performing home visits and assisting clients in appointments with primary care providers or other service providers.
- Maintains electronic health records and client information in accordance with HIPPA privacy standards.
- Facilitates communication and coordinates services between service providers and clients.
- Collaborates with other program staff to support continuum of services/care.
- Expands knowledge and understanding of community resources, services, and programs.
Responsibilities - Supervisor and/or Leadership Exercised:
None.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.- Knowledge of community and family environmental conditions that affect a client’s social adjustment.
- Knowledge of principles of culture, cultural competency, and cultural humility.
- Knowledge of public health and social service resources.
- Knowledge of principles and practices of case management.
- Knowledge of personal computers and word processing software.
- Knowledge of reporting procedures.
- Skill in communicating both orally and in writing.
- Skill in planning and organizing.
- Skill in establishing and maintaining effective working relationships with supervisors, co-workers, officials, clients, providers, regulatory agencies, and the public.
- Ability to demonstrate cultural and linguistic competency.
- Ability to work with and relate to individuals and families from diverse backgrounds and experiences.
- Ability to recognize and address barriers to care that result in better outcomes.
- Ability to plan and share culturally appropriate health information.
- Ability to complete applications for assistance.
- Ability to handle difficult situations with clients, providers, or others in a professional manner.
- Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
- Ability to maintain strict confidentiality as required by HIPAA and Texas privacy laws
Minimum Qualifications:- Graduation from an accredited high school or equivalent, plus one (1) year of related experience providing services in a community setting
Preferred Qualifications- Experience providing sexual health services in any capacity.
- Knowledge of communicable diseases and transmission.
- Knowledge of the HIV care continuum.
- Ability to work after hours / weekends.
- Already trained or a willingness to be trained in phlebotomy.
Licenses and Certifications Required:
Successful completion of the State of Texas Community Health Worker certification within twelve (12) months of employment.
Notes to Candidate:
Position Overview
The Community Health Worker (CHW) will play a key role in supporting HIV prevention and care initiatives through community engagement, education, and outreach. This position will coordinate marketing and social media campaigns to promote HIV testing services and respond to community inquiries on those platforms. Additionally, the CHW will provide education and resources to the community through participation in health fairs, HIV Awareness Days, and other events focused on the HIV care continuum.
APH Information- This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan .
- Departmental Competencies related to the position can be found on Austin Public Health’s website .
- Be a part of Austin Public Health, https://youtu.be/wJgNIc3ivkA .
Compensation
24.77
Location
RBJ Health Center 15 Waller St. Austin, TX 78702
Hours
Monday - Friday 8:00 a.m. to 5:00 p.m
Grant Funded- This position is grant-funded, meaning its financial support comes from allocated funds that may be modified, reduced, or canceled at the discretion of the City of Austin or the grant provider.
Immunization Requirement- Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy.
Regarding your application- Incomplete applications will not be considered.
- Qualifying education experience, knowledge, skills, and abilities must be clearly stated on your application. Resumes are welcome, but we do not use any information provided on your resume to qualify and refer you to the hiring department.
- Work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number.
- Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees in Good Standing who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
Additional Information- When public health responds to an emergency, you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than Austin Public Health.
- This position is eligible for the Public Service Loan Forgiveness (PSF) Program. This federal program is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer.
f you are selected to interview- Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference
- This position will require a pre-employment Criminal Background Investigation (CBI).
- If you are identified as a top candidate, verification of your education, which may include High School graduation or GED, undergraduate, and/or graduate degrees, will be required.
Electronic Notification to Applications- Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment, and minimize delays and costs.
- Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner.
- Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days
- When public health responds to an emergency, you may be assigned activities outside your job description. This may involve responding anytime, including nights and weekends, with possible deployment to locations other than the Austin Public Health.
- This position is eligible for the Public Service Loan Forgiveness (PSF) Program. This federal program is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.
Travel
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Tobacco-free Workplace
The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites,
EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
Closing Date/Time: 2026-01-20 - Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
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ABOUT THE COMPANY
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City of Austin
Show moreThe City of Austin
This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.
Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.
The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.
Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.
There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.
City Government
The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.
The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.
The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.
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