Deputy Chief Operating Officer - Shared Services

The Department of Natural Resources (DNR) has an exciting opportunity within our Executive Management as a Deputy Chief Operating Officer-Shared Services. 

Are you an executive leader with strategic vision and technical expertise who has experience overseeing and guiding shared services teams?  We are seeking someone to drive business process transformation and mentor and empower others through cultural change. As the Deputy Chief Operating Officer – Shared Services (DCOO) leading the Employee and Enterprise Services (EES) teams, you will play a critical role and have a unique opportunity in shaping the strategic direction of our organization’s shared services landscape. With a keen focus on meeting the agency’s business needs, you will lead teams, fostering cross-divisional and regional relationships to integrate business values, process improvements, and the development and implementation of sound standardized practices throughout the agency. Your ability to navigate change, prioritize projects, and articulate the importance of teamwork, partnership, and collaboration with agency leaders and business partners will be critical as you lead DNR through the modernization of enterprise systems and plan for future needs. If you are ready to lead with vision and drive impactful change in a dynamic environment, we invite you to join us in advancing this work. The DCOO supports and assists the Chief Operating Officer (COO) and leads the agency’s shared services teams, including human resources, budget and financial services, economic forecasting, risk and legal affairs, goods and services contracts and procurement, information technology, workplace culture and development, enterprise project and performance management, grants, facilities, fleet, public works contracting, radio and the OneWashington project. The DCOO ensures that services align with the Commissioner’s vision, the agency's strategic plan, the shared service roadmaps, and best practices in a fashion that promotes continuous process improvement and efficient delivery of programs and services. This requires a complete understanding of all shared service functional areas and the needs of agency business partners, coupled with the ability to recommend or make tough decisions while being mindful of competing interests and parameters.

Responsibilities:

• Directly supervise a Senior Director who supports the Directors of Human Resources, the Office of Legal Affairs and Business Practices, Enterprise Services, Workplace Culture and Development, and directly supervise the Chief Financial Officer, the Chief Information Officer, and the Director of the Enterprise Project and Performance Management Office. 
• Lead the development of the EES strategic roadmap, ensuring alignment with the Commissioner’s vision, the agency's strategic plan, and the needs of agency business partners.  Ensure that performance measures are developed for the roadmaps, that outcomes are tracked and reported regularly with leaders and their teams.
• Lead the work of building the shared service model throughout the agency, including standardizing processes and centralizing like services as appropriate to create operational efficiencies and teams of experts that can provide services that meet agency business needs. 
• Lead the agency's organizational culture change to embrace, support, and resource shared services so that shared services are recognized as critical infrastructure services all agency employees depend upon to fulfill their missions.
• Set direction for and ensure agency-wide consistency and clarity in policies, processes, and procedures that govern the way the shared service businesses are conducted, and decisions are made.
• Ensure that proper and well-executed shared service functions are in place to support the agency's most valuable resource - its people, by providing the critical infrastructure and tools to meet programmatic business needs throughout the agency in the most efficient and cost-effective ways.
• Serve as a member of DNR’s Core Team, Executive Leadership Team, and Operational Leadership Team. Collaborate with other DNR executives to develop and provide agency strategic guidance, ensure alignment, and diagnose and resolve agency-level issues.
• Serve as the agency Executive Sponsor for the One Washington project.  Understand the impact of the project on DNR programs; advocate within the agency and with the OneWA project for resource needs; provide guidance and direction to the project teams; ensure project timelines are met; and ensure change management is prioritized.
• Fulfill responsibilities related to DNR’s interactions with the legislature and the state budget process: review bills, monitor and participate as needed in hearings and work sessions, review fiscal notes, respond to information requests from legislators and legislative staff, prepare and review decision packages, and participate in internal budgeting and allotments.
• Model and actively promote the concepts of diversity, equity, inclusion, and belonging. 
• Ensure compliance with state and federal laws, rules, policies, and requirements. Conduct audits and reviews to ensure compliance.
• Coordinate special project work for the Commissioner of Public Lands (“Commissioner”) and the COO.

Required Qualifications: 

• Experience in strategic leadership, precise communication, effective negotiation, and persuasive advocacy.
• Experience leading large teams at large governmental organizations.
• Experience in encouraging innovative best business practices.
• Substantive experience in mediating issues between executive management, senior management, and operational programs/staff.
• Significant experience managing agency shared service operations to include: human resources, information technology, risk management and legal services, procurement, process improvement, project management, budget and accounting practices, grants, facilities, fleet, employee engagement and training.
• Experience-based ability to create a positive work environment, build morale, and elicit sustained superior job performance.
• Proven ability to develop staff skills by effectively coaching, mentoring, and training.
• Strong commitment to ethical leadership and the goals of diversity, equity, inclusion, and belonging.
• Bachelor’s degree in business administration, public administration, or related field AND 11 years of experience;
  OR a combination of education and/or experience equivalent to 15 years.
• Key Knowledge and Skills:
  • Significant experience in leading diverse teams in delivering professional and superior public services.
  • Extensive experience at the senior management level, including the management of other managers.
  • Experience in labor negotiations and organizational management.
  • Substantive experience in program and project budgeting.
  • Ability to engage a wide variety of stakeholders.
  • Outstanding written and verbal communication skills.
• Senior Leadership Competencies: 
  • Decisiveness
  • Influencing/Negotiating
  • External Awareness
  • Strategic Thinking
  • Risk Management
  • Political Savvy
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, belonging, and environmental justice practices.

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• Washington Department of Natural Resources

• 3609720384