IT SPECIALIST - APPLICATIONS (CAD SUPPORT)

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT SPECIALIST - APPLICATIONS (CAD SUPPORT)

Posting Number: 38063

Department: Houston Information Technology Services

Division: ENTERPRISE APPLICATION SERVICES

Reporting Location: 5320 N. Shepherd Drive, Houston, TX 77091

Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PM* *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The successful candidate will be responsible for monitoring and maintaining CAD systems to ensure reliable operations for public safety communications. Key duties include troubleshooting application and interface issues, applying configuration changes, supporting integrations with systems like RMS and mobile units, and performing routine maintenance such as geo-file updates and backups. The role also involves adhering to security standards, documenting processes, assisting with vendor coordination, and providing user support during incidents and critical events.

RESPONSIBILITIES:

• Monitor and maintain Computer-Aided Dispatch (CAD) systems to ensure uptime and reliability.
• Troubleshoot application, client, and interface issues for dispatch and call-taking operations.
• Apply approved configuration changes, including jurisdiction, unit types, and geo-file updates.
• Support integrations with related systems (RMS, mobile data terminals, AVL, NCIC/TCIC).
• Perform routine maintenance tasks such as backups, patching, and scheduled jobs.
• Assist with data extracts, ad-hoc queries, and validation of message queues and file transfers.
• Follow CJIS and agency security protocols for access control and audit compliance.
• Document processes, maintain runbooks, and provide user support during incidents and critical events.
• Coordinate with vendors for escalated issues, hotfixes, and legacy system updates.
• Participate in on-call rotation for priority incidents and planned maintenance windows.

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.

Extended work hours may be required due to situational emergencies, such as critical systems failures or extended installation times. If designated TIER 1, the successful candidate may be required to stay at the Emergency Center during major events, such as severe storms.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a Bachelor's Degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
Application-Specific technical certifications may be considered for substitution for 1 year of experience.

EXPERIENCE REQUIREMENTS

At least three (3) years of technology experience creating or configuring software applications.
Related professional experience may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

Must be able to obtain CJIS Certification.

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 23

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http ://agency.governmentjobs.com/houston/default.cfm or call (832/393-0450).

If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EEO EQUAL EMPLOYMENT OPPORTUNITY
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 2/10/2026 11:59 PM Central

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• Houston Airport System

• 2812331839

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